Motorway Hard Shoulder Recovery
On Every UK Motorway

Breaking down on a motorway is one of the most dangerous situations a driver can face. Vehicles on the hard shoulder are vulnerable to collisions from passing traffic, and on smart motorways where the hard shoulder has been converted to a running lane, the danger is even greater. Our motorway hard shoulder recovery service is designed to address these risks, providing the fastest possible response with the highest safety standards.

All of our motorway recovery operators undergo specific training in motorway working procedures, in accordance with the Traffic Signs Manual Chapter 8 and National Highways requirements. They are equipped with high-visibility clothing, amber beacons, LED warning signs, and traffic cones to create a safe working zone around the stranded vehicle. On smart motorway sections, our operators work in coordination with the regional operations centre to ensure that lane closures and speed restrictions are in place before they begin work.

Speed is critical in motorway recovery. Every minute a vehicle sits on the hard shoulder, the risk of a secondary incident increases. Our control centre prioritises motorway calls and dispatches the nearest available recovery unit immediately. We maintain strategic positioning of our recovery vehicles near major motorway junctions to minimise response times. Once on scene, our operators carry out a rapid assessment and determine the quickest safe method to clear the vehicle from the carriageway. If a roadside repair is possible and can be completed quickly, we will do it. Otherwise, we load the vehicle onto our recovery truck and transport it away from the motorway to a place of safety. Throughout the process, the safety of the driver, passengers, our operator, and other road users is the absolute priority.