Privacy Policy

This privacy policy explains how Citygrip LTD, trading as Motorway Breakdown Recovery (“we”, “us”), collects and uses your personal information when you contact us or use our breakdown recovery services. We are the data controller for the purposes of UK GDPR and the Data Protection Act 2018.

Information We Collect

When you call us, message us on WhatsApp, or complete our contact form, we may collect your name, phone number, email address, vehicle details, and location. We collect this information solely so that we can dispatch a recovery driver to you and provide the service you have requested.

How We Use Your Information

• To respond to your enquiry and dispatch a recovery driver to your location.
• To provide a quote and complete the recovery service.
• To take payment for services rendered.
• To contact you about your job and follow up if required.
• To meet our legal, regulatory and insurance obligations.

Legal Basis

We process your data on the basis of taking steps to enter into and perform a contract with you (providing recovery services), and our legitimate interests in operating and improving our service. We do not sell your personal data to third parties.

Sharing Your Information

We share your information only with the recovery driver attending your job and with payment providers as needed to complete the service. We may disclose information where required by law, or to our insurers and professional advisers.

Data Retention

We keep your information only for as long as necessary to provide our services and to meet our legal and accounting obligations, after which it is securely deleted.

Your Rights

Under UK data protection law you have the right to access, correct, or request deletion of your personal data, and to object to or restrict its processing. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO).

Contact Us

Citygrip LTD, Great Eastern Rd, Waltham Cross EN8 8DY.
Phone: 07960 200 253
Email: hello@motorwaybreakdownrecovery.co.uk